TERMS AND CONDITIONS

GENERAL TERMS:

  • On Acceptance of Estimate/Quotation a 50% deposit is required for the job to proceed, a progress payment of 40% before installation/delivery and the remainder of 10% on installation/delivery.
  • All Materials/Fabrics will be ordered once we receive deposit.
  • We endeavour to deliver items forming part of this contract at the specified time, our obligation however, is to deliver on time providing that the materials/fabrics to complete the work are available at the time the work is to be undertaken.  We will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.
  • To avoid any misunderstanding, phone orders will not be accepted.   Changes to orders can only be accepted in writing.
  • Any problems with an order must be bought to our attention within seven days of receipt of the order.  Thereafter charges will be made for any corrections.
  • We do our best to advise customers of the suitability of fabrics, whether supplied by us or not, however, we can only take responsibility for materials which are supplied by us ONLY; using fabric supplied by the Client is at their own risk.  Shortage of covering fabric supplied by the Client is the Client’s responsibility.
  • With regard to the Client’s own material.  When a Client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety.
  • We reserve the right to apply a 15% surcharge for handling fabrics not supplied by us.
  • There will be a surcharge if we are given many small pieces from which to make a product.
  • We cannot be held responsible for fabric flaws.  If we cannot cut round them you will be notified.
  • Where printed and woven fabrics will not pattern match accurately we will inform you for further instructions.
  • We reserve the right to add a surcharge to the make-up costs where fabrics, woven or printed off-grain, require extra time to make and where fabrics and patterns behave unexpectedly.
  • We cannot be held responsible for the present or future behaviour of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the consumer has acted against the manufacturer’s/retailer’s instructions i.e. washing instructions, steaming etc.
  • We will not be responsible for charges if you have another company make corrections – you will still be responsible for the original bill.
  • Charges will be made for any corrections that are not our fault.

ADDITIONAL UPHOLSTERY TERMS:

  • Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials, before the work can proceed.  Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery, and a course of action agreed.  This includes frame repairs, which are hidden by upholstery.
  • All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, this advice must be written into the order.
  • All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire) (Safety) Regulations 1988.  All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 75% natural fibres, when it is acceptable to use an FR foams, cloth which complies with the regulations.  Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.
  • With regard to the Client’s own material.  When a Client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety.


WARRANTY

Thank you for your interest in the products and services of M Melfi Designs Pty Ltd.

M Melfi Designs ABN 44134493529 warrants that, subject to the terms and conditions set out in this document, the products supplied by M Melfi Designs (as published in our website www.mmelfidesigns.com) will be fit for purpose during the applicable warranty period 2 years (24 Months).

Warranty Period will apply with respect to products supplied by M Melfi Designs Pty Ltd and before the expiry of 2 years (24 months) after the date of your purchase of M Melfi Designs Pty Ltd product.                                                                                                     

This Warranty applies to physical goods, and only for physical goods, purchased from M Melfi Designs Pty Ltd ABN: 44134493529.

What does this warranty cover:

This Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, M Melfi Designs Pty Ltd will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will M Melfi Designs do to correct problem:

M Melfi Designs Pty Ltd will either repair the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last:

The Warranty Period for Physical Goods purchased from M Melfi Designs Pty Ltd is 2 years (24 months from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 2 years (24 months) from the date of replacement or repair, whichever is longer.

What does this warranty NOT cover:

  • This Warranty does not cover any problem that is caused by Conditions, malfunctions or damage not resulting from defects in material or workmanship.

The warranty period will be void if:

  • The Product/s have been majorly and/or structurally altered, modified, or repaired by another party, other than M Melfi Designs Pty Ltd; or
  • The product has been taken apart and then put back together; or
  • We cannot discover any faults; or
  • The fault has arisen due to your, or any third party’s failure or neglect to maintain the Product; or
  • The Product has been subject to abnormal conditions, including, but not limited to, extreme environment conditions, flooding, fire, misuse, accident or
  • The warranty does not cover normal wear and tear.

We use components that have a third-party warranty by their supplier.

What do you have to do:

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you

  • Terms of Sale
  • Warranties against defects
  • We warrant that all parts of the Products are free from defects for a period of 2 years (24 months)
  • We reserve the right to engage a local tradesperson or use our own technician to rectify any faults.
  • We will repair and/or replace the faults, at no expense to you.
  • If the Product has to be returned to us, you are liable to pay all associated costs with returning the Products.
  • We reserve the right to replace parts with similar quality and grade.
  • We reserve the right to inspect the fault.

Our complete terms of sale can be found on our website